Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This may include your name, company name, email address, phone number, delivery locations, and specific floral requirements. We also collect payment details when you place orders, though processing occurs securely via our payment partners.

For corporate clients, we might obtain additional business details such as company registration data, preferred delivery timelines, and budget considerations. This helps us tailor our services to your corporate needs.

Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device information, and navigation patterns. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver exceptional service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure you’re satisfied.

• Processing and fulfilling orders and gift arrangements
• Communicating order status and delivery timing
• Providing customer support and addressing inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Maintaining records for business operations and legal compliance

We also use aggregated, non-identifying data to understand market trends and improve operations. For example, we might analyze which types of arrangements are most popular across seasons to better plan inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide services or to meet legal obligations.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually bound to protect your information and to use it solely for the services they provide.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This covers compliance with tax regulations, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple protective layers. Our systems use encryption for sensitive data in transit, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is handled by certified payment processors specializing in secure transactions.

While we maintain strong security measures, no system is completely risk-free. We continuously monitor and update our practices to address evolving threats and maintain top protection levels.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view the data we hold, correct inaccuracies, or request deletion where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We keep information only as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for proper website functioning, enabling basic navigation and secure access. These cookies do not collect personal data and are enabled by default.

We employ analytics cookies to learn how visitors interact with our site. This helps us highlight popular content, optimize performance, and improve user experience. Data is collected in aggregate form and does not identify individuals.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some features and your browsing experience.

Business Transfers and Changes

If Saddlet Ether Bridle undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of such changes and ensure continued protection under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure your information is either securely transferred to a successor with appropriate privacy protections or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in practices, services, or legal requirements. When substantial changes occur, we will notify you by email or post a notice on our site before they take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from a minor, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may process data internationally. When this occurs, we ensure appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.